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Forum LockedHoly Crap! My pants are on fire!

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ThunderRoad View Drop Down
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  Quote ThunderRoad Quote  Post ReplyReply Direct Link To This Post Topic: Holy Crap! My pants are on fire!
    Posted: 18-Nov-2007 at 10:57
OK, so I exaggerate a bit...but you can imagine my surprise last night when my wife asked me about the "cigarette burn" in my drivers seat. This was alarming, mainly since I don't smoke!

Upon inspection with the W8 running, I could see sparks shooting across the hole...that I was just sitting on!!!!!

Turns out the half dollar sized hole in my seat is a malfunctioning heated seat! My guess is, in the last couple of days since it's been cold and I turned on the seats, my seat has self-combusted!$#@$@#$

Funny thing is my W8 HAD the recall perfomed last January!

Has anyone experienced this and if so, what did the Dealer do? I do have an extended warranty but I would like think this sort of thing would be covered regardless...

Should I report this to someone other than the dealer as a safety issue?

Will VW try to patch the hole? I would think they will have to replace the whole seat (or seat bottom?)

Fortunately, I have not been eating gassy foods otherwise, I could have had some real problems!!! :)



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Awesome Beast View Drop Down
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  Quote Awesome Beast Quote  Post ReplyReply Direct Link To This Post Posted: 18-Nov-2007 at 11:14
This is far too serious a matter not to inform both your dealer and VW themselves. Please keep us up to date with feedback and action taken. You mention a recall last January, what year is your W8? I have not had notice of a recall. Any info gratefully received. Thanks.

Edited by Awesome Beast - 18-Nov-2007 at 17:19
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ThunderRoad View Drop Down
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  Quote ThunderRoad Quote  Post ReplyReply Direct Link To This Post Posted: 18-Nov-2007 at 11:34
Agreed...my post may be a bit humorous but I certainly appreciate the severity of this problem and plan to keep you all posted...I only hope my dealer and VW also treat the issue with an appropriate level of response...

Regarding the recall, the prior owner of my 2003 W8 Variant told me that she had a recall performed on the heated seats. Had something to do with the seats heating too quickly or getting too hot. My dealer did mention to me that the car already had the heated seat recall done.

Hopefully, others can provide more specific info on the recall.


Edited by ThunderRoad - 18-Nov-2007 at 17:36
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w8cmp View Drop Down
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  Quote w8cmp Quote  Post ReplyReply Direct Link To This Post Posted: 18-Nov-2007 at 12:13
Sorry to hear of your problems. Please notify both your dealer and VW of what's happened and persue them for a full repair.

I had my driver's seat heater switch replaced under a recall last year. Mines a 2002 model...
Current Car:
2010 VW Phaeton 3.0 V6 TDI
Beryllium Grey, Beige Leather Loads of extras

Former Car:
2002 W8 Tiptronic Saloon
Grey Anthracite, Black leather
Sold at 114,800 miles
Now resides in Uganda
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  Quote doubleu8 Quote  Post ReplyReply Direct Link To This Post Posted: 18-Nov-2007 at 17:44
there is an open recall for all passats b5.5 and possibly the b5's for the heated seats. It is for just that reason, they are prone to overheating.
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fitzski View Drop Down
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  Quote fitzski Quote  Post ReplyReply Direct Link To This Post Posted: 19-Nov-2007 at 08:55
FWIW, my neighbour was in a similar situation, except that it was a cloth seat in a Jetta that had burned through. The dealer replaced the seat (covering, or entire seat, I'm not sure).

With the leather, I'd be concerned about the colour match, given the use and generally unavoidable fading of your existing interior. Is your interior black or tan?

You may want to at least call a leather repair specialist and get an estimate. A skilled shop can do amazing (i.e. undetectable) work, and if you can get VW to pay for it, that might be an option.
2003 Passat W8 Variant
(Pacific Blue, Tan, 6sp)
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ThunderRoad View Drop Down
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  Quote ThunderRoad Quote  Post ReplyReply Direct Link To This Post Posted: 19-Nov-2007 at 17:25
I'll know more after Friday. That's the earliest my Dealer could get me in. I called VW directly and filed a report. They didn't seem too interested because there were no injuries.

They did confirm that my W8 had the M2 (driver's seat) and M3 (pass seat) recall performed in 2005. This means that VW warranties that part through 2008. So, I think that means I will not have to pay a deductible...which would be nice.

I'll keep you posted...

PS. My black leather interior is in perfect shape so I think a new seat will match just fine.
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  Quote SirRangeALot Quote  Post ReplyReply Direct Link To This Post Posted: 20-Nov-2007 at 02:18
HOLY HELL!!!

I better ask the dealership about this when I go in on Monday to have recall work done (not the seats...).
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ThunderRoad View Drop Down
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  Quote ThunderRoad Quote  Post ReplyReply Direct Link To This Post Posted: 24-Nov-2007 at 17:00
Dealer has ordered new parts...should be in next week. I'm curious to see if I get a whole new seat or just a new seat bottom...doesn't really matter to me either way...I'll just be happy to get my heated seats back! Brrr...it's been cold!
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  Quote ThunderRoad Quote  Post ReplyReply Direct Link To This Post Posted: 05-Dec-2007 at 09:36
Finally got this fixed...

VW covered all costs...they replaced SEAT COVER, PADDING, HEATING ELEMENT. Total charge was $825.

Basically, they just replaced the bottom cushion cover. The seat back was left alone. The new cover will need to wear in a bit but otherwise a perfect match. I find the seat bottom heating up much better now!

The dealer originally told me that VW was not going to cover. Then I told the dealer that I had already called VW directly and they told me that they would be covering the repair. I was able to provide a "Reference" number from my call. Once my local dealer had that ref number, things went smoother with VW and everything was covered.

Lesson here may be that in some cases it is worth calling VW directly before heading in to the Dealer!


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